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    diane_clarkson

    To succeed in social media, lower your expectations | Forrester Blogs http://t.co/gjTNOMkn

    reply to diane_clarksonFollow diane_clarkson14:19 PM 01th May

     
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    diane_clarkson

    Mobile Chat Will Widen The Gap Between Overlooked and Innovative Mobile Customer Support | Forrest.. http://t.co/efpBLtUb

    reply to diane_clarksonFollow diane_clarkson12:22 PM 01th May

     
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    diane_clarkson

    @AirCanada - Help! Been trying for 2 days to change a rez. Can't get thru. On hold. We've been ringing 1-888-247-2262. Is there another #?

    reply to diane_clarksonFollow diane_clarkson23:42 PM 16th Apr

     
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    diane_clarkson

    Reducing log in calls is connected to password issues. Here's a good read from The Economist http://t.co/n9b3UfH4

    reply to diane_clarksonFollow diane_clarkson11:17 AM 26th Mar

     
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    diane_clarkson

    Customer Service: The Next Big Hurdle for Chinese E-commerce? http://t.co/SbB0U61d via @Techinasia

    reply to diane_clarksonFollow diane_clarkson15:15 PM 22th Mar

     
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    diane_clarkson

    Thanks to the @comcast lady who rang me back!

    reply to diane_clarksonFollow diane_clarkson19:31 PM 13th Mar

     
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    diane_clarkson

    @comcast Xfinity desktop tool d'load blocked i'net access. Forced to pay $20 to fix your d'load 4 unwanted tools. how to request refund?

    reply to diane_clarksonFollow diane_clarkson18:25 PM 13th Mar

     
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    diane_clarkson

    Service excellence is being great at the things your customers value most. Dare to Be Bad - Forbes http://t.co/L3ARSPEK

    reply to diane_clarksonFollow diane_clarkson13:35 PM 02th Mar

     
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    diane_clarkson

    Deepening the Relationship Between Marketing and Service Is Critical For Social Success | Forreste.. http://t.co/Gny95hpB

    reply to diane_clarksonFollow diane_clarkson13:45 PM 21th Feb

     
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    diane_clarkson

    Have You "Signed In" With Facebook Recently? | Forrester Blogs http://t.co/BbSjPxsx

    reply to diane_clarksonFollow diane_clarkson10:49 AM 21th Feb

     
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    diane_clarkson

    ShareThis http://t.co/cloQtK5g via @Taking Social Support To The Next Level

    reply to diane_clarksonFollow diane_clarkson21:11 PM 17th Feb

     
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    diane_clarkson

    @comcastcares I've been on hold 30 minutes and you disconnected me. Internet not staying connected. Pls advise. Help!

    reply to diane_clarksonFollow diane_clarkson13:06 PM 13th Feb

     
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    diane_clarkson

    Three CXM Trends For 2012 http://t.co/0IGEURTT via @destinationCRM

    reply to diane_clarksonFollow diane_clarkson17:56 PM 08th Feb

     
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    diane_clarkson

    My Ikea directions: As wall materials vary, screws for fixing to wall are not included. For advice contact your local specialized dealer. ?

    reply to diane_clarksonFollow diane_clarkson18:25 PM 07th Feb

     
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    diane_clarkson

    When was “you're welcome” replaced with “uh-huh”? | Forrester Blogs http://t.co/GqZJvKOG

    reply to diane_clarksonFollow diane_clarkson17:57 PM 02th Feb

     

    Diane Clarkson

    (1350 followers)

    Forrester Research

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